Job - IT Support Assistant

World Bank Country Office – Cotonou, Benin



General Description:
This position is assigned to an IT support unit providing IT services to the Africa Region of the World Bank. This is a local position based in a country office. In general, the position will provide helpdesk type IT client support and training to staff at all levels within the Country Office. Other services provided include asset inventory management and hardware repairs. This position requires frequent interaction with staff and desk-side IT coaching, and has a limited network administrator role. The Bank classifies this position as a short-term temporary (STT) and employment is limited to 150 paid days per year (e.g. employment will be part-time and planned approximately 3 days per week).

Duties and Accountabilities:
• Provides country office level network administration, including routine troubleshooting, maintenance and hardware\software upgrades.
• Installs, configures, and supports Bank-standard hardware and software, including desktops, laptops, printers and scanners.
• Provides technical support to office staff and visiting missions.
• Ensures that Bank information and IT systems are protected in a manner consistent with Bank information security policy, procedures and standards.
• Provides direction, support and training to clients. Helps clients solve problems on available hardware, software and network service issues.
• Facilitates preparation for, and conduct of, videoconferences.
• Prepares DVDs for distribution of documents, data and reports.
• Assists with equipment inventory and monitors its use, which includes keeping complete and accurate inventory records, ensuring proper unit charges.
• Assists primary IT staff and Resource management teams with procurement of office technology products and services, and facilitates contacts with local vendors.

Essential Competencies:
• Information Technology diploma or university degree, preferably in Computer Science or related area, plus a minimum of two years experience providing IT support or facilitating IT training in an end-user environment.
• Expresses thoughts and ideas effectively in oral and written communications in English.
• Works with technical material and translates material into layperson's terms.
• Ability to analyze information and draw accurate conclusions.
• Ability to apply problem solving strategies to evaluate and solve problems effectively.
• Copes effectively and is productive under work stress.
• Shows an understanding of other people's concerns, motives, feelings, strengths, and limitations.
• Ability to work cooperatively and collaboratively in a virtual team environment.
• Proficient knowledge and understanding of effective practices for dealing with clients in a variety of situations.
• Gathers, evaluates, organizes, and maintains information/documentation in a systematic fashion in compliance with the Bank's information security policy.
• Ability to provide basic assistance and training to other staff members.
• Basic ability to determine and evaluate possible solutions to operating errors.
• Basic ability to ensure the efficient operation of the network.
• Proficient understanding of the processes involved with installing and maintaining World Bank standard hardware and software.

To apply, qualified candidates are requested to send their CV and letter of introduction to the World Bank at the following address before 06/18/2010. Only short listed candidates will be contacted.
Mail : recruitafrit@worldbank.org
Qualified male and female candidates of diverse background (gender, religious, ethnic) are encouraged to apply.